Product Design – consultfirst-imt.co.uk

Product Design Services for Complex Challenges

Strategic Design for Complex Challenges

At Consult First (IM&T), we transform policy objectives into intuitive digital services that citizens and civil servants love to use. Our GDS-certified designers combine UX best practices with strict compliance requirements to deliver:

Accessible (WCAG 2.2 AA compliant)
Secure (NCSC Secure Design Principles)
Scalable (Cloud-native architectures)

Consult First (IM&T) bridges the gap between user needs and government technology standards.

Our Product Design Framework

Consult First (IM&T) employs a proven methodology for public sector digital services:

1. Discovery & Research

Laying the foundation for success

User needs analysis with ethnographic studies
Policy alignment workshops with Consult First (IM&T) experts
Technical feasibility audits

Outputs: User personas, journey maps, ROI projections

2. Prototyping & Testing

Validating before building

Interactive prototypes with GOV.UK patterns
Usability labs with target users
Accessibility audits by Consult First (IM&T) specialists

Outputs: High-fidelity prototypes, test reports

3. Implementation & Compliance

Design-to-development handoff

Reusable component libraries
Storybook documentation
GDS service standard preparation

Outputs: Audit-ready design documentation

Sector-Specialized Design

Consult First (IM&T) tailors solutions to your operational context:

Sector Specializations

Government	Healthcare	Critical Infrastructure
GDS-compliant service design	NHS Digital Service Manual	SC-cleared interface patterns
PSN accessibility checks	Clinical safety (DCB0129)	Operational resilience UX
Form builder integrations	Patient data visualization	Emergency response interfaces

Why Clients Choose Consult First (IM&T)

Government Design Expertise

4.8/5 GDS assessment scores (avg. across 12 services)
40% faster service rollout using our pre-approved patterns
100% WCAG compliance record since 2019

Certified Secure Design

ISO 27001-certified design processes
NCSC Secure UI Pattern Library
Offline-capable service blueprints

Consult First (IM&T) designs meet the highest security standards.

Featured Work

Home Office Caseworking System

Consult First (IM&T) redesigned this asylum decision tool to:

Reduce processing time by 35%
Achieve AAA accessibility rating
Cut training costs by £1.2M/year

NHS Vaccination Portal

Consult First (IM&T) delivered this citizen-facing service with:

92% first-time completion rate
15 language options
Real-time status tracking

Our Design Stack

Research

UserZoom
Hotjar
Optimal Workshop

Design

Figma (GovUK design system)
Adobe XD
Zeroheight (documentation)

Testing

Axe Accessibility
UserTesting.com
BrowserStack

FAQ Questions

Your Questions, Answered

Looking for answers? We’re here to help!

Do you build custom software from scratch or work with existing systems?

How does your IT consultancy differ from standard software development?

What industries do you specialize in for custom software solutions?

Can you handle both ongoing IT support and project-based development?

World-Class Support, Worldwide

We work with clients across the globe with offices in:

United kingdom

London

West London, Kings Road, England, United Kingdom cs@consultfirst-imt.co.uk

UAE

Dubai

Sheikh Zayed Road Alatar Tower, Dubai
cs@consultfirst-imt.co.uk